VIEWINGS
We want you to be sure that Lily’s retreat is the perfect choice for you and your cat(s) and are pleased to offer viewings which are by appointment. We accept bookings from one day to extended holidays. Short stays under 3 days incur a short stay charge to cover the increased cost of litter change and cleaning. At certain times of the year there is a minimum 7 days stay requirement.

HEALTH AND WELL BEING
In accordance with animal welfare, a condition of boarding is that your pet is in a fit and healthy condition and has proof of vaccination.

VACCINATIONS
All cats must be vaccinated against feline enteritis and flu. Vets recommend that your cat is also vaccinated against feline leukaemia. Vaccinations must have been within the last twelve months and at least seven days prior to boarding.

Cats are boarded at the sole risk of the owner and whilst every care will be taken, Lily’s Retreat Cattery cannot be liable for illness, injury or death of any animal in their care.

UNNEUTERED
Unneutered toms over the age of 6 months and unneutered females over the age of 8 months cannot be accepted.

HEALTH
If your cat should appear unwell whilst in our care, we will contact your vet if they are in our locality. If this is not possible we will enlist the services of our own vet (Wheelhouse Vets or Straid Veterinary Hospital) fees are at the expense of the owner. We will always attempt to contact you first or your representative for emergencies. However, if this is not possible (for example if it is an emergency and you do not answer your phone or are in a different timezone) then you agree by booking with us to accept vet charges incurred otherwise we will not be able to board your cat. Please review carefully the section headed DEFRA CONSENTS and ensure you are happy to book under these terms.

FEES
Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be paid for on collection.

CANCELLATIONS
All cancellations must be made in writing, preferably by email to david@lilysretreat.com

A deposit of 50% of the boarding fee is required to secure your booking which is refundable in full should you cancel with 30 days or more notice. Please note that Christmas/New Year bookings are not refundable under any circumstances.

Cancellations made less than 30 calendar days prior to the booking start date will incur the full booking charge unless we are able to fill your place. 

PLEASE NOTE THAT DURING SCHOOL HOLIDAYS AND OTHER BUSY TIMES WE MAY REQUEST THAT YOU MAKE PAYMENT IN FULL AT THE TIME OF BOOKING. RESERVATIONS WILL REMAIN FULLY REFUNDABLE UNTIL 30 DAYS BEFORE ARRIVAL. WE ALSO RESERVE THE RIGHT TO IMPOSE A MINIMUM BOOKING PERIOD OF 7 DAYS DURING SCHOOL HOLIDAYS / EASTER / XMAS&NEWYEAR. 

If you decide to collect your cat early, the balance of the unused booking is not refundable.

An invoice will be issued for a cancelled booking. If you have travel insurance, the insurance company may reimburse you.

 

COVID-19

We are unable to give refunds within 30 days of arrival due to changing government travel regulations or if you or a member of your family contract Covid-19 and are unable to travel. Our normal cancellation policy will apply, i.e. if we are able to replace your booking we will refund your payment, or part payment if the replacement booking does not cover the full length of your original stay

 

FAILURE TO COLLECT

Should you fail to pick up your pet, we reserve the right to remove your cat if not collected within two weeks of the agreed pick up date and if all attempts to contact you or your emergency contact numbers have all failed to get a response.

Where cats from the same household are accommodated together in the same room, we reserve the right to separate the cats if necessary, i.e. if they are not getting along whilst in the cattery environment. The appropriate charges will apply.

An additional short stay fee of £25.00 applies to stays less than 3 days [this covers the cost of litter for the tray and cleaning.] Christmas and school holidays – minimum 7 day stay unless special arrangements are available for shorter periods – please ask.

Prices are inclusive of heating, premium brands of cat food and administration of medicines. You must ensure you complete the online profile for your cat and ensure feeding amounts and intervals are clearly specified in the Dietary Info field. We do not supply special diets and ask that you bring those with you.
Only cats from the same family home may share accommodation, at the owner’s request.

Public and Bank Holiday days incur an additional 100% charge for each day. Christmas Day, Boxing Day and New Year’s Day incur an additional 100% charge for each day.

CHECK IN AND CHECK OUTS
To avoid disturbance to our guests and congestion in reception we operate an appointment system for arrivals and departures. On weekdays we accept cats between the hours of 07:30 and 18:15 On Saturdays pickups and drop-offs are between and 08:30 and 09:30 or between 16:30 and 18:15, on Sundays we are only open between 16:30 and 18:15

CONSENTS AS REQUIRED BY DEFRA

By signing these terms and conditions and making a booking at Lilys Retreat (Active Paws Ltd) you are consenting to the following:

If you have more than one cat, you consent to them sharing a suite (pen). If you do not consent to this you must book and pay for separate suites.

If you have more than one cat in a single suite, you consent to us separating your cats in the event that there are problems and this becomes necessary

If there is evidence of external parasites, such as fleas, ticks or lice, your cat must be treated with a product authorised by the Veterinary Medicines Directorate (VMD). The product must be licensed for use in the UK. You agree to pay the costs of this.

Should we become aware, or suspect that your cat is ill or injured, we will contact you or your nominated emergency contact and also contact a vet for advice immediately.  We will record any instructions for treatment and seek further advice if there’s ongoing concern.

This treatment will only happen after either:

  • having a consultation with a vet, using the product as directed, or
  • getting written consent from you, the owner or your nominated person to treat the cat

If it becomes necessary, your cat(s) must receive preventative treatment by an appropriately competent person.

Any preventative treatment will be given with the written consent of you, the owner or your nominated emergency contact and under the direction of the vet.

When cats are boarding, then we will initially contact the vet that you have indicated in your online profile is your registered/nominated vet. If we are unable to use this vet (for example if it not local or practical for us to use, or if that vet is unable to offer an appointment) we will use our vet which is either Wheelhouse Vets (Chalfont St Giles, Amersham, Chesham or Beaconsfield) or Straid Veterinary Hospital in Beaconsfield. By signing these terms and conditions you agree for us to use our vets and that you will be responsible for all charges incurred on your behalf.

We will only administer medications with your prior consent and on your instruction. You agree to keep your cat’s online medical record on our booking system up to date at all times

In the unlikely event that your cat requires euthanasia whilst it is in our care, we will require your consent or the consent of your nominated emergency contact before allowing the procedure to take place, which can only be done by a registered vet. The only exception to this is if the registered vet considers it crucial for the welfare of the cat.

We ask you to indicate in the Notes section of your cat’s online profile on our booking system if you have any preferences for toys or interaction with your cat. Please ensure this is updated before each visit.

 

BOARDING REMINDERS
A current vaccination certificate.
Prescription food/ medication if applicable.
Favourite toys, blankets, brush.
Booking forms and additional sheet/s of information [ if applicable]

DEPOSITS AND DAYS CHARGED
Day of arrival, day of departure and all days booked are charged for.
A deposit of 50% of the charges should be paid at the time of booking . the balance is payable 30 days before arrival.
If you have any further queries including the availability of dates or would like to make a reservation, please email david@lilysretreat.com as first point of contact. You can also call 01494-875986 or 07990-754824 although response can be a little slower to phone calls.

VET VISITS
We reserve the right to charge for taking your cat to the vet, or for collecting medication on your behalf. By accepting these terms and conditions you agree to allow us to instruct a vet to administer emergency treatment on your behalf if we are unable to contact you for approval and for you to be liable for those charges in full.

We now offer an online booking option, visit www.lilysretreat.com and click on BOOK NOW