Terms & Conditions
We want you to be sure that Lily’s retreat is the perfect choice for you and your cat(s) and are pleased to offer viewings which are by appointment. We accept bookings from one day to extended holidays
HEALTH AND WELL BEING
In accordance with animal welfare, a condition of boarding is that your pet is in a fit and healthy condition and has proof of vaccination.
All cats must be vaccinated against feline enteritis and flu. Vets recommend that your cat is also vaccinated against feline leukaemia. Vaccinations must have been within the last twelve months and at least seven days prior to boarding.
Cats are boarded at the sole risk of the owner and whilst every care will be taken, Lily’s Retreat Cattery cannot be liable for illness, injury or death of any animal in their care.
Unneutered toms over the age of 6 months and unneutered females over the age of 8 months cannot be accepted.
If your cat should appear unwell whilst in our care, we will contact your vet if they are in our locality. If this is not possible we will enlist the services of our own vet, fees are at the expense of the owner. We will always attempt to contact you first or your representative for emergencies. However, if this is not possible (for example if it is an emergency and you do not answer your phone or are in a different timezone) then you must agree to accept charges incurred otherwise we will not be able to board your cat.
Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be paid for on collection.
All cancellations must be made in writing, preferably by email.
A deposit of 50% of the boarding fee is required to secure your booking which is refundable in full should you cancel with 30 days or more notice.
An invoice will be issued for the cancelled booking. If you have travel insurance, the insurance company may reimburse you.
FAILURE TO COLLECT
Should you fail to pick up your pet, we reserve the right to remove your cat if not collected within two weeks of the agreed pick up date and if all attempts to contact you or your emergency contact numbers have all failed to get a response.
Where cats from the same household are accommodated together in the same room, we reserve the right to separate the cats if necessary, i.e. if they are not getting along whilst in the cattery environment. The appropriate charges will apply.
- A minimum boarding fee of £30.00 applies [this covers the cost of litter for the tray and cleaning.] Christmas and school holidays – minimum 7 day stay unless special arrangements are available for shorter periods – please ask.
- Prices are inclusive of heating, premium brands of cat food and administration of medicines.
- Only cats from the same family home may share accommodation, at the owner’s request.
Public and Bank Holiday days incur an additional 50% charge for each day. Christmas Day, Boxing Day and New Year’s Day incur an additional 100% charge for each day.
CHECK IN AND CHECK OUTS
To avoid disturbance to our guests and congestion in reception we operate an appointment system for arrivals and departures. On weekdays we accept cats between the hours of 07:30 and 19:00. At weekends and bank holidays pickups and drop-offs are between and 08:30 and 09:30 or between 17:00 and 19:00
- A current vaccination certificate.
- Prescription food/ medication if applicable.
- Favourite toys, blankets, brush.
- Booking forms and additional sheet/s of information [ if applicable]
DEPOSITS AND DAYS CHARGED
- Day of arrival, day of departure and all days booked are charged for.
- A deposit of 50% of the charges should be paid at the time of booking . the balance is payable 30 days before arrival.
- Discount applies for bookings of 30 days or more. Please ask for details.
- If you have any further queries including the availability of dates or would like to make a reservation, please email firstname.lastname@example.org as first point of contact. You can also call 01494-875986 or 07810-791775 although response can be a little slower to phone calls.
Don’t take our word for it, see what our amazing customers have to say:
My cats love Lily’s Retreat and always come home happy and settled- we have regular updates and photos when we are away which makes it even more special -would thoroughly recommend it!
We have 2 very special cats Asal and Oscar. We also have to travel extensively for work. Since moving from Bristol to Beaconsfield, Asal and Oscar have stayed at Lily’s Retreat 3 times. They have settled in quickly and have really loved their stays. We have received regular emails with photos and videos of the two of them.
Cats were very relaxed here, lovely place and people!
We are so thankful to have found this wonderful 5* retreat. Our cat Cookie stayed here for two weeks. She is 8 and has never stayed at a cattery before. She is a very shy cat who doesn’t normally seek out human contact. Jan not only coaxed her out of her shell but also spotted a medical problem that Cookie is now getting treatment for. Since her return home she is now a very affectionate cat. Thankyou Lily’s Retreat, Cookie can’t wait to return to your spotless and extremely comfortable cat hotel.
We left our cat Jerry at Lily´s for a few days over the summer holidays for the first time and were certainly not disappointed. The quality of the ´suites´were excellent being both large and very clean. Lily´s were kind enough to send us updates about Jerry´s welfare including photos which were highly appreciated. All in all we were extremely happy to find out about this cattery and hope to use it again in the future.
Thank you so much for looking after Jerry and the lovely pictures you sent. We are delighted to have found such a splendid place for our demanding cat.
Thank you so much for taking such good care of Sam and Lilah over the last week – they’ve never come home so relaxed and content, so I know they were happy staying with you!
We have just collected Gracie from her second stay at Lily’s. Gracie was a CP cat and is my world! I hate leaving her! But I know she is in the best care, with all here individual little quirks attended to! Receiving lots of photos of her while we are away really does put my mind at ease. It’s so lovely to see what she’s up to while we’re on holiday, knowing she is receiving fuss and attention. Thank you so much for caring for her. I know we’ll be back!
A massive thank you to Louise and her team for looking after my 3 cats whilst I was away on holiday, they have come home looking great and very happy. It was lovely to receive regular updates with photos and videos.
Plenty of toys and cat trees to keep my active boy amused, would highly recommend to anyone that is looking for a luxury retreat for their cats
5 star Cat Hotel – beautiful surroundings – spotlessly clean pens & great interaction to keep my very active Russian Blue stimulated. He came home very happy & relaxed – would highly recommend
Both our kittens were very happy there. One kitten was recovering from an operation and Louise could not have been more helpful and kind to accommodate him. I felt confident that they were both being very well looked after
What a fantastic find! Five star review with five star facilities. Couldn’t fault this cat hotel and if I was a cat I’d definitely choose to stay. Louise has so much patience and gives all the cats the attention they need. This hotel is something special for our furry friend to stay whilst we’re away
I just wanted to thank you Louise and team at Lily’s Retreat for the care and attention our cats received on their little holiday recently at your premises. We had used a previous company but our cats seemed very subdued on collection but not this time! Snowflake and Chocolate can’t wait for their next holiday. Many thanks and definitely a 5 star service.
So pleased with the quality of this cat hotel! I was apprehensive leaving our Willow for 3 weeks but it was like a pampering holiday for her. Having visits for playtime and brushing 5 times a day she was happy and healthy when we picked her up. An extra amazing bonus was getting emails a few times a week with photos and videos, really lovely for my daughter’s peace of mind. It’s a bit more than the standard cattery but well worth it. Thanks to Louise and all the family at Lily’s 🙂
Twinkle just spent 5 days at Lily’s Luxury Retreat and I couldn’t be happier. It’s been a while since she had to stay in a cattery but she settled in strait away; I received regular updates with photos and videos which was a very nice touch. Lovely space provided, very clean – really could not fault it in anyway. Have re booked.