Preparing for your stay at Lily’s Retreat
Before you bring your cat to us, we’d like to bring your attention to some things that we need from you in advance of your arrival. To comply with DEFRA regulations and also to ensure we give your cat the best possible care, please take the time to register with us.
Please download and complete the registration form and the drop off form below so that we have your details. Please sign the registration form and return it to email@example.com. Make sure to add each of your cats. Please tell us when you’d like to drop off and collect remembering that at weekends we are only open between 08:30- and 09:30 and 16:30 and 18:30.
We need you to upload a copy of each cat’s vaccination record and please ensure that it will be valid for the entirety of your cat’s stay with us. Your cat must be inoculated against feline enteritis and flu as a minimum. We also recommend you protect against feline leukaemia. Without a valid vaccination record, we regret we are unable to accept your cat.
Once you’ve registered all your cats you’ll be able to select which cats you want to request a booking for. Tell us the dates and times you’d like to come and we’ll reply – usually within 24 hours – to say whether we have space. If we can accept your cat, we will send you an invoice and booking confirmation and ask you to pay a 50% deposit, with the balance due 30 days before your arrival. Your booking isn’t confirmed until we receive the deposit.
Please take this opportunity to ensure that your contact details (especially emergency details while you are away) are up to date so that we can reach you in the unlikely event that your cat requires veterinary treatment whilst in our care.
Finally, we strongly recommend that you keep your cat(s) indoors the day before you come to us. Typically, they know what the sight of suitcases and pet carriers mean and can take this as their cue to disappear causing you some last minute angst!!
We look forward to welcoming your cat to Lily’s Retreat. Our aim is to ensure your cat has a relaxing and enjoyable stay so that you have peace of mind while you’re on holiday. One final word though …. We accept cats by appointment only and we ask you to keep to your agreed time. Please don’t just show up! At the weekends and on bank holidays the arrival or pickup time is restricted to between 08:30 and 09:15 or 16:30 and 18:15. If you are delayed, please just let us know by emailing us or calling 07810-791775.
Many thanks for choosing Lily’s Retreat!